Return Policy

If you are not happy with your order for any reason, please email us at support@instagreentea.com Let us know why you are unhappy. We’ll give you a refund or send out a replacement – whatever suits you best.

Please note the following about our returns and refund policy:

Refund Policy

Refunds are processed in a maximum of 15 days from the date on which Instagreen receives returned goods. A refund cheque will be deposited in your bank account in case of Cash on Delivery orders. The cheque will be made in favour of the “Billing Name” you used when placing the order. In case of prepaid orders through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the bank account from which it was paid.

Returns Policy

Instagreen follows a transparent; no questions asked returns policy for all full-price products bought off the online store (you can return unused products you have ordered within 15 business days of the date of receipt. Return shipment fees will have to be borne by the customer.

To complete your return/refund, we require a receipt or proof of purchase.

In some cases, we might require you to ship the product back to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

Once the returns process is completed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at support@instagreentea.com

Cancellations:

All packages are ready for shipment and taken by 6:00 PM on the day of the order. Orders can only be canceled and fully refunded before 6:00 PM the day of your scheduled shipment. Please email us at support@instagreentea.com and we will try our best to help you if the order has not been delivered yet.